iVend Retail Customer Success Story Crown Wine and Spirits

Providing customers with a sophisticated alcohol retail shopping experience is the Crown Wine and Spirits difference. Crown Wine offers upscale products coupled with a relaxed and gourmet atmosphere that appeals to a wide variety of shoppers. With top-rated selections in fine wines and spirits, craft beers, ales and lagers, mixers, elegant gift baskets and gourmet snacks, Crown Wine and Spirits are committed to providing the best merchandise selection at the lowest possible prices.

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Headquarters: Florida, USA

Website Website: crownwineandspirits.com

Industry: Wine and Liquor

Solutions Solution: iVend Point of Sale (POS), iVend Loyalty

Channel Partner: H&CO Advisors

ERP Integration: SAP Business One

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Headquarters: Florida, USA

Website Website: crownwineandspirits.com

Industry: Wine and Liquor

Solutions Solution: iVend Point of Sale (POS), iVend Loyalty

Channel Partner: H&CO Advisors

ERP Integration: SAP Business One

READ FULL CASE STUDY

Crown Wine and Spirits Implements iVend Retail for Modern, Touch Screen POS and Faster Checkouts across their Retail Liquor Chain

iVend Retail has helped us improve our customer experience, primarily for our loyal customers. The intuitive and interactive user interface of the POS has reduced transaction times and streamlined our overall checkout process.

Fernando Rapa, Crown Wine and Spirits

Challenges

Old solution did not provide integration between in-store and back-end processes
No integration or data transfer between sales and accounting systems
Lack of controls to manage stock-outs and over-stocking in stores
No Omnichannel capabilities or customer loyalty management
No visibility of customer information or purchase history

Benefits

Ability to manage multiple stores from a unified system
Centralised visibility into enterprise-wide sales
Seamless integration with ERP reduced manual data input and errors
Improved product availability with enterprise-wide visibility of inventory
Implementation of a loyalty program and associated increase in-store traffic
Enhanced customer engagement due to utilisation of offers, promotions and gift cards

Implementation Partner

Since 1992 H&CO has specialized in providing national and international corporate, tax and advisory services to multinational firms and international investors.

We are committed to providing superior personal attention and take pride in giving you the assurance that the personal assistance you receive comes from years of advanced training, technical expertise and financial acumen. By delivering high quality professional services on a timely basis, we have built a solid reputation as a trusted advisor in the field of international taxation and corporate tax services for small and midsize companies.

Our multilingual professionals fluent in English, Spanish, Portuguese and Mandarin, have broad experience in helping local and international corporations manage their accounting and tax burdens as well as complying with today’s complex reporting requirements. It takes thorough planning on a global scale and having the most effective overall tax structure in place to address specific issues and long-term business goals. At H&CO, you will have extensive national and international affiliate resources that will assist in these matters.